When do I need an electrical permit? A permit is required to do the following: If you are not sure if you need a permit, call the building department responsible for your area.
Traditional retailers are speeding to compete on the Internet but web-based customer support services will be critical to their online success.
In a survey conducted by PRTM management consulting, 97 percent of sales and marketing executives plan to offer online service support byand another 88 percent believe customer service will be the most important long-term e-business objective.
Given these Internet customer care predictions, live e-care live line electrical work business plan well positioned to target traditional retailers in addition to the fast-growing e-tail companies. Our ideal client will receive a minimum of 4, messages per month but will be generally ill equipped to handle the rapid surge of e-mail inquiries to their site.
Based on initial market analysis involving calls to target clients who have recently launched websites, many new sites are receiving an average of e-mails a day, yet have only 1 to 5 people responding to customers Nordstrom's, Williams-Sonoma, Crate and Barrel, Pottery Barn, and furniture.
In fact, a recent survey of 91 companies on the Internet showed that: Target Customers We have identified an initial list of target customers within our two target market segments. All target retailers, whether traditional brick-and-mortar companies or modern e-tailers, have websites, receive a high volume of e-mail, and need to maintain a strong positive relationship with their customers.
Our target client will have an average of e-mails per day; our minimum acceptable number will be e-mails a day. Having secured a number of mid-sized, satisfied clients to testify to our quality and effectiveness, live e-care will focus on attracting larger and more established clients.
Serving a few large clients instead of many smaller clients will allow for greater efficiencies and higher quality customer service based on the assumption that it will be easier to answer e-mails for one client than 50 e-mails for 10 clients. Our target customers either have poor e-mail support—they did not respond to test e-mails sent—or have indicated that they are overwhelmed and unprepared to handle the volume of e-mail they are receiving.
These companies currently do not outsource their e-mail nor do they provide an online chat service to their customers. Critical Needs The retailers within live e-care's initial target market need swift implementation of customer support solutions. Our target market defines online quality customer service as the ability to answer inquiries in a timely and accurate manner at a low cost.
These clients need to get their websites up and running quickly and often need third party vendors to assist them. However, only 1 percent of cybershops currently provide live chat customer support, and 5 percent or less outsource their customer support.
E-mail management is not a core competency of these companies. Our target companies would rather devote their efforts to developing company brand equity and selling merchandise.
In addition, live e-care CSRs will be exceptional and of direct benefit to our clients, yet we will deliver our clients from the burden of recruitment and training. From our initial search on Monster. Retention is also an issue—the average annual industry turnover in the U.
With live e-care our clients can be assured of continuity in customer relations personnel and service, without undue distraction from their core business functions. Marketing Challenges One of the main challenges to live e-care will be convincing retailers, especially traditional brick-and-mortar businesses trying to quickly ramp up their online presence, of the benefits and advantages of outsourcing their customer support.
In a survey of companies that currently outsource, the top three reasons for deciding to outsource were to: PriceWaterhouseCoopers reports that 80 to 90 percent of call centers are still in-house.
Our target customers will be those companies who are unsuccessfully handling their e-mail support in-house. There are five important oursource competitors in the e-mail customer support industry: They have a similar business model in that they offer e-mail customer support using third party software vendors and focus solely on web-based customer support.
They were founded in late as an Internet customer support company and have received their first round of venture capital funding early this year. They have not gone public to date.
They, too, employ "cyberreps" who respond to 95 percent of e-mail queries within 24 hours. Their corporate headquarters in San Francisco has about 80 people including reps. They also have a center in Madras, India, where 80 more cyberreps are located.
At each location there are two shifts providing round-the-clock coverage. They offer outsourced Internet customer care through e-mail response services, knowledge management reporting, and recently, voiceover IP.
However, they specialize in live chat support. They believe that they provide superior quality customer care. Their customer focus is e-commerce companies—both traditional and Internet.This is not just another copy of OSHA online requirements, it is a detailed electrical safety program which includes policies, action items, forms, safety briefings, checklists, energized work permits and much more see below for an overview of program contents.
CCC TechConnect projects, (3C Media Solutions, CCC Confer, Online Teaching Conference), serve the California Community Colleges, are funded by a grant from the California Community Colleges Chancellor's Office, and are hosted at Palomar College.
West Mission Road, San Marcos, CA | tel: x | fax: Developing a Business Plan For Your Rapidly Growing Business THE COMPANY Generico, Inc. was founded in the spring of to address one of the major problems facing manufacturers of electronic components and systems today: achieving flexible manufacturing while containing costs.
COMMITTED TO AND ON BEHALF OF EMPLOYEES and These HRBPs have a dotted line to their business (line or HR) to in the management of employee relations; respect and represent what is specific about that business.
l electrical safe work practices with special emphasis on lockout. Introduction This booklet provides an overview of basic electrical safety on the job. Electricity is essential to modern life, both at home and on the job.
A variety of possible solutions may be implemented to reduce or eliminate the risk of injury associated with electrical work. Examples of solutions include the use of insulation, guarding, grounding, electrical protective devices, and safe work practices.